Oceanstone Medical Clinic

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Privacy Policy

Our Commitment to Your Privacy.
 
At Oceanstone Medical Clinic, your privacy is very important to us. We follow BC’s Personal Information Protection Act (PIPA) and the standards set by the College of Physicians and Surgeons of BC to keep your personal and health information safe.
 
What Information We Collect.
 
We collect only what we need to provide you with quality medical care, such as:
 
  • Your name, date of birth, address, phone number, and email.
  • Your medical history, medications, allergies, test results, and treatment notes.
  • Your MSP number or insurance information.
  • Information from other doctors, labs, or hospitals involved in your care.
 
How We Use Your Information.
 
We use your information to:
 
  • Provide you with safe, effective medical care.
  • Book appointments and send reminders.
  • Arrange tests, referrals, and prescriptions.
  • Bill MSP or your insurance (if applicable).
  • Meet legal or public health requirements.
  • Improve our services and patient experience.
 
We do not share your information for marketing or unrelated purposes without your consent.
 
Who We Share It With.
 
Your information may be shared only when needed, and only with:
 
  • Other doctors, specialists, labs, or pharmacies directly involved in your care.
  • MSP or your health insurance company for billing.
  • Public health authorities if required by law (for example, disease reporting).
  • Other organizations if you give us permission.
 
All our service providers (like our electronic medical record system) must follow strict privacy and security rules.
 
How We Protect Your Information.
 
We use physical, electronic, and administrative safeguards to protect your information, including:
 
  • Password-protected and encrypted computer systems.
  • Locked filing cabinets for paper records.
  • Limited staff access to patient files.
  • Secure disposal of old records.
  • Regular privacy training for all team members.
 
How Long We Keep Your Information.
 
We keep your medical record for as long as required by BC law and medical guidelines.
After that, it is securely destroyed or deleted.
 
Your Rights.
 
You have the right to:
 
  • Ask for a copy of your medical record.
  • Ask us to correct information that is wrong or incomplete.
  • Withdraw consent for us to share your information (as long as it’s not required by law).
  • Ask questions or make a privacy complaint.
  • We’ll respond to your request within a reasonable time.
 
If There’s a Privacy Breach.
 
If your personal information is ever lost, stolen, or accessed without permission, we will:
 
  • Let you know as soon as possible.
  • Inform the BC Privacy Commissioner if required.
  • Take steps to prevent it from happening again.
 
Questions or Complaints.
 
If you have questions or concerns about how we handle your information, please contact:
 
Privacy Officer;
Oceanstone Medical Clinic
Phone: 7783752263 
Address: Unit 1 15777 Marine Drive, V4B 1E5 White Rock, British Columbia, Canada. 
 
If you are not satisfied with our response, you can contact the
Office of the Information and Privacy Commissioner for British Columbia at [www.oipc.bc.ca](https://www.oipc.bc.ca).
 
Updates to This Policy.
 
This policy may be updated from time to time. The latest version will always be available on our website and at our clinic reception.